Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Name and contact information (email, phone)
• Company information (name, address, tax ID)
• Account credentials (username, encrypted password)
• Billing and payment data

1.2 Information We Collect Automatically

• Platform usage data (features used, time of use)
• Device information (browser, operating system, IP)
• Cookies and similar technologies
• Activity logs

1.3 Information from Third Parties

• Data from your connected channels (WhatsApp, Instagram, Messenger)
• Information from integrated payment services
• FEL certification data (Guatemala)

2. How We Use Your Information

We use your information to:

• Provide the service: Manage your account, process transactions, and enable features
• Improve the platform: Analyze usage, develop new features, and optimize performance
• Communicate with you: Send updates, service notifications, and technical support
• Meet legal obligations: Invoicing, tax reports, and regulatory compliance
• Security: Prevent fraud, detect abuse, and protect the platform

3. Sharing Information

We do not sell your personal information. We only share data with:

• Service providers: Companies that help us operate (hosting, payments, analytics)
• Connected platforms: Meta (WhatsApp, Instagram, Messenger), when you authorize the integration
• Tax authorities: Guatemala's SAT for FEL certification (only necessary data)
• Legal compliance: If required by law or court order

4. Data Security

We implement security measures to protect your information:

• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Two-factor authentication (2FA) available
• Role-based access controls
• Regular security audits
• Encrypted automatic backups

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectify: Correct inaccurate or incomplete information
• Delete: Request deletion of your account and data (subject to legal obligations)
• Export: Obtain your data in a portable format
• Object: Reject certain uses of your information
• Revoke consent: Withdraw previously granted permissions

To exercise these rights, contact us at: privacy@numib.com

6. Data Retention

We retain your information while your account is active and for the period necessary to comply with legal obligations (generally 5 years for tax data in Guatemala). You can request deletion of your account at any time.

7. Cookies and Similar Technologies

We use cookies to:

• Keep your session active
• Remember your preferences
• Analyze platform usage
• Improve user experience

You can configure your browser to reject cookies, although this may limit some functionality.

8. Changes to This Policy

We may update this policy occasionally. We will notify you of significant changes by email or through a notice on the platform. Continued use of the service after changes constitutes your acceptance of the updated policy.

9. Contact

For questions about this policy or the handling of your data: